SiteStaffr vs Tidio
Tidio is a customer service suite with live chat, a shared inbox and an AI agent called Lyro. SiteStaffr is an AI receptionist for your website that answers by chat and by voice. Here is the honest difference.
Prices as of October 2026. Sources at the end of the page.
Which One Fits Your Business
Choose SiteStaffr if
- You want an AI that answers every visitor, with no monthly cap on AI chat once you are on a paid plan.
- You want visitors to be able to talk to your website out loud, not only type.
- You want every lead emailed to you with a recap, without anyone watching an inbox.
Choose Tidio if
- You have staff who will answer chats themselves and need a shared inbox.
- You want free human live chat for your team, or chat across Messenger, Instagram and email in one place.
- You run a store and want rule-based automations on pages like checkout.
SiteStaffr and Tidio, Compared
Checked on October 8, 2026 on Tidio’s own website.
| Feature | SiteStaffr | Tidio |
|---|---|---|
| What it is | An AI receptionist for your WordPress website, by chat and voice | A customer service suite: live chat and help desk, Flows automations, and the Lyro AI agent [1] |
| What the AI costs | $29, $69 or $129 a month, billed monthly. 30 day free trial, then a Free plan for AI text chat, no credit card | Lyro AI agent from $32.50 a month billed annually, for 50 Lyro conversations a month. Sold on its own or with a plan [1] [2] |
| AI conversations | Unlimited AI text chat on every paid plan and during the trial. The Free plan covers up to 50 AI conversations a month | 50 a month on the entry Lyro plan; higher Lyro tiers buy more. Every account starts with 50 one-time Lyro conversations [1] |
| Voice on your website | Yes. Visitors talk to it on your website, no phone call. 100, 300 or 600 voice minutes a month | Tidio’s site lists no voice agent [1] [2] |
| Human live chat | No live chat inbox for your staff. It is an AI receptionist, not a help desk | Yes. Live chat and a shared inbox for your team, from the free plan up [1] [3] |
| Free option | Yes. After the 30 day trial, a Free plan with AI text chat for up to 50 AI conversations a month, no credit card. Voice, Blog Agent and AI Visibility are on paid plans only | Free plan: 10 seats and 50 conversations a month answered by your team. 7 day free trial of paid features, no card [1] [2] |
| Leads | Takes the visitor’s name and email or phone, then emails you a recap of every conversation | Conversations land in the Tidio inbox for your team to follow up [3] |
The Three Differences That Matter
Tidio Charges by AI Conversation. SiteStaffr Paid Plans Do Not.
Tidio’s entry Lyro plan covers 50 AI conversations a month, at $32.50 a month billed annually. That is about $0.65 for each AI conversation ($32.50 ÷ 50). SiteStaffr’s AI text chat is unlimited on every paid plan, so a busy month does not cost more. The Free plan covers up to 50 AI conversations a month.
Tidio’s Cheaper Plans Pay for Your Team’s Chats, Not the AI.
Tidio’s Starter plan is $24.17 a month billed annually, but it counts “billable conversations,” which Tidio defines as conversations that include a message from a human agent. Replies from Lyro are not part of it. The AI is the separate Lyro purchase.
Visitors Can Talk to SiteStaffr.
Some visitors would rather ask out loud than type, especially on a phone. SiteStaffr answers by voice right on your website. Tidio’s site lists no voice agent.
Questions People Ask
SiteStaffr for Your Kind of Business
Sources
Every competitor fact on this page was read on the vendor’s own website on October 8, 2026. Prices and plans change; if something here is out of date, email [email protected] and we will correct it. Product names belong to their owners.
- Tidio pricing, checked October 8, 2026
- Tidio FAQ, checked October 8, 2026
- Tidio on WordPress.org, checked October 8, 2026
Try SiteStaffr on Your Own Website
Free for 30 days, no credit card. Unlimited AI text chat and 30 voice minutes during the trial.