A New Patient Is Checking If You Take Their Insurance. At 10 PM.
SiteStaffr greets patients on your website 24/7, answering questions about services, insurance, and appointment availability, capturing new patient inquiries, and sending you a full recap before they even leave the page.
Free for 30 days • No credit card required
Medical Practices Lose New Patients Before They Ever Call
After-hours inquiries vanish
A visitor arrives at your site at 10 PM wondering if you’re accepting new patients or take their insurance. No one answers. They search for the next practice on Google.
Your front desk is stretched thin
Between check-ins, prior authorizations, and phone calls from current patients, your staff can’t give website visitors the attention a new patient inquiry deserves.
Patients research before they book
Today’s patients compare practices online before calling. If your website can’t answer basic questions about services, insurance, or wait times, they move on to a practice that can.
How an AI Receptionist Supports a Medical Front Desk
A visitor asks about your practice
Whether it’s accepted insurance, a specific service, or same-week availability, SiteStaffr answers using the information on your website, accurately and naturally, in 57+ languages.
The AI captures their details
Name, phone number, reason for the visit, and insurance questions. SiteStaffr collects everything a new patient coordinator would, without making anyone wait.
You get a complete recap by email
Within seconds of the conversation ending, a full summary with contact details, what they need, and a suggested follow-up lands in your inbox, ready to act first thing in the morning.
A visitor finds your practice online after a weekend of a persistent cough that won’t clear up. SiteStaffr greets them and asks how it can help. They want to know if you’re accepting new patients and whether you take their insurance. The AI confirms what your website says about both, then asks for their name and phone number so your staff can follow up. By 7:17 PM, you have an email with every detail: symptoms mentioned, insurance question, and contact information. Your office calls first thing Monday morning and books the appointment before the patient tries anywhere else.
Hi, I can answer questions about the practice or take a message for our staff. What can I help with?
I’ve had a cough that won’t clear up. Are you accepting new patients, and do you take my insurance?
We are accepting new patients, and our team can confirm insurance details with you directly. May I have your name?
Owen Bradley.
Thanks, Owen. What’s the best number for our team to reach you at?
555-0163.
Got it. I’ve passed this to our office. They’ll reach out to you soon. Is there anything else I can assist you with?
Sunday, 7:17 PM
Owen is looking for a new provider and asked whether the practice takes his insurance.
- Name: Owen Bradley
- Phone: 555-0163
- Reason for contact: New patient, insurance question
Suggested follow-up: Call Owen to confirm his insurance and get him on the schedule.
Full transcript included below in the email.
AI Chat & Voice Agents for Medical Practices: Common Questions
Not Quite Your Line of Work?
- Dental Practices Emergency questions and new-patient inquiries answered while your front desk is with a patient.
- Chiropractic & Physical Therapy Turn evening pain-relief searches into booked consultations instead of missed forms.
- Veterinary Clinics Worried pet owners get an answer at midnight and you get their details right away.
- Medical Staffing After-hours facility inquiries answered and captured, with the details ready on Monday.
Stop Losing New Patients to Silence
SiteStaffr answers your website visitors 24/7 so your front desk can focus on the patients already in the office. Try it free for 30 days. No credit card required.