Legal

Terms of Service

Effective Date: August 11, 2026
Last Updated: October 11, 2026

This update adds the Free plan to Section 4. It also makes clear that unlimited AI text chat applies to paid plans and to the free trial, and that the Free plan has its own monthly limit.

1. Acceptance of Terms

By creating an account, accessing, or using the SiteStaffr service (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service.

“SiteStaffr,” “we,” “us,” and “our” refer to PhoneEase LLC, a Florida limited liability company, doing business as SiteStaffr.

2. Service Description

SiteStaffr provides an AI agent that Businesses embed on their websites. The agent holds real-time conversations with Site Visitors — by text chat and by browser-based voice — answering from content the Business provides and capturing enquiries on the Business’s behalf. The Service includes:

  • An embeddable AI agent for Business websites, supporting both text chat and browser-based voice conversations
  • A WordPress plugin for configuration, conversation history, and lead management
  • Cloud middleware for real-time session routing and knowledge retrieval
  • AI language and voice processing powered by third-party AI providers
  • Blog content generation — AI-drafted blog posts for the Business’s own website, subject to plan limits and to the Business’s review before publication
  • AI visibility tracking — periodic checks of whether AI search engines reference the Business’s website for a set of prompts
  • A dashboard for conversation analytics, transcripts, recaps, and configuration
  • Subscription management and billing

Not every feature is available on every plan. Current plan contents and limits are published on our website.

3. Accounts and Eligibility

  • You must be at least 18 years old to create an account.
  • You must provide accurate and complete registration information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • You must notify us promptly of any unauthorized use of your account.
  • One account corresponds to one Business entity. Sharing accounts across unrelated businesses is not permitted.

4. Free Trial and Free Plan

We may offer a free trial period for new accounts. During the trial:

  • You receive a limited amount of voice minutes at no charge, together with unlimited AI text chat, subject to the fair-use protections in Section 8.
  • The trial expires after a fixed number of days. If the trial’s voice minutes run out before then, voice conversations are paused and text chat continues until the trial ends.
  • No credit card is required to start a trial.
  • At trial expiration, your site moves to the Free plan described below, unless you subscribe to a paid plan.
  • Trial terms (duration, included voice minutes, and included features) may change at our discretion for new signups. Current trial terms are published on our website.

Free Plan

When your free trial ends, or when a paid subscription ends, your site moves to the Free plan. No credit card is required. You can subscribe to a paid plan at any time.

  • What it includes: AI text chat for up to 50 AI conversations a month.
  • What it does not include: voice, Blog Agent, and AI visibility tracking. These are available on paid plans only.
  • The monthly limit: when your site reaches 50 AI conversations in a month, the chat widget shows your site’s contact form instead of the AI until the 1st of the next month, when the count starts over.
  • The fair use protections in Section 8 also apply to the Free plan.

5. Subscriptions and Billing

  • Paid plans: The Service is offered through paid subscription plans at prices published on our website. Plans differ in the number of included voice minutes, the monthly allowance of generated blog posts and AI visibility checks, and other available features. AI text chat is not metered on paid plans and is included without a per-message or per-conversation charge, subject to the fair-use protections in Section 8.
  • Billing cycle: Subscriptions are billed monthly on a recurring basis. Your billing cycle begins on the date of your first subscription payment.
  • Payment: All payments are processed through Stripe. By subscribing, you authorize recurring charges to your payment method.
  • Included minutes: Each plan includes a set number of voice minutes per billing cycle. Unused included minutes do not roll over to subsequent billing periods.
  • Price changes: We may change subscription pricing with at least 30 days’ notice. Price changes take effect at the start of your next billing cycle following the notice period.

6. Add-On Minutes

  • You may purchase additional voice minute packs (“Add-Ons”) at any time.
  • Add-on minutes are consumed only after your plan’s included monthly minutes are exhausted.
  • Add-on minutes roll over indefinitely and do not expire as long as your account remains active.
  • Add-on minutes are retained even if you cancel your subscription — they remain available if you resubscribe.
  • There is no metered or automatic overage billing. When all minutes (included + add-on) are exhausted, voice conversations are suspended until more minutes are available. Text chat is unaffected and continues to work.

7. Cancellation

  • You may cancel your subscription at any time through the billing portal.
  • Cancellation takes effect at the end of your current billing cycle. You retain access to paid features until that date.
  • No refunds are issued for partial billing periods.
  • When your paid subscription ends, your site moves to the Free plan described in Section 4.
  • Upon cancellation, included monthly minutes cease at the end of the billing period. Any remaining add-on minutes are preserved on your account.
  • Your account data (configuration, conversation history) is retained for a reasonable period after cancellation. You may request permanent deletion by contacting support.

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Impersonate any person or entity, or misrepresent your affiliation
  • Engage in fraud, phishing, or deceptive practices
  • Transmit malware, viruses, or harmful code
  • Harass, abuse, threaten, or intimidate any person
  • Generate or facilitate spam, unsolicited communications, or robocalls
  • Configure the AI assistant to provide medical, legal, financial, or emergency advice as a substitute for licensed professionals
  • Attempt to reverse-engineer, decompile, or extract source code from the Service
  • Interfere with or disrupt the Service or its infrastructure
  • Circumvent usage limits, billing, or security mechanisms
  • Use the Service in any manner that could damage, disable, or impair SiteStaffr’s systems

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on severity.

Fair Use of Unlimited Text Chat

Every paid plan, and the free 30 day trial, includes unlimited AI text chat for normal business use. The Free plan has the monthly limit described in Section 4. “Unlimited” means we do not meter your text conversations or charge per message. It does not mean the Service will process an unbounded volume of automated traffic.

To keep the Service fast and available for everyone, we apply the following fair-use protections to text chat:

  • Daily volume: we may limit a site to approximately 2,000 messages per day (Eastern time).
  • Bursts: we may temporarily slow or pause text chat on a site that sends an unusually large number of messages in a short period.
  • Conversation length: individual conversations may be brought to a close after an extended exchange.

If a limit is reached, your AI agent stops answering for the rest of that day and visitors are shown a contact form instead, so you still receive their message. Normal use is nowhere near these thresholds — a typical SiteStaffr site handles a few dozen messages a day. We will contact you before taking any further action if your usage is consistently at these levels.

9. Business Responsibilities

As a Business using SiteStaffr, you acknowledge and agree that:

  • You are the data controller for all personal data collected from your Site Visitors through the AI agent, including voice audio content, text chat messages, conversation transcripts, and any personal information disclosed during a conversation.
  • You are responsible for providing appropriate privacy notices to your Site Visitors disclosing the use of AI-powered text and voice technology on your website.
  • You are responsible for obtaining any legally required consent from Visitors before they interact with the AI agent, as applicable under your jurisdiction (e.g., GDPR, CCPA, state wiretapping/recording laws).
  • You must comply with all applicable laws regarding recording, processing, and storing voice conversations and personal data.
  • You are responsible for responding to data subject requests (access, deletion, etc.) from your Visitors regarding data stored in your WordPress database.
  • You control your AI assistant’s configuration (greeting, prompt, behavior). You are responsible for ensuring your configuration complies with applicable laws and does not facilitate harmful, misleading, or unlawful interactions.

SiteStaffr provides the technology platform. We do not control how you configure the AI assistant or what your Visitors say, and we are not liable for the content of conversations.

10. Intellectual Property

  • SiteStaffr’s IP: The Service, including its software, design, branding, and documentation, is owned by PhoneEase LLC and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription.
  • Your content: You retain ownership of your business content, configurations, and data. By using the Service, you grant SiteStaffr a limited license to process your content as necessary to provide the Service.
  • Feedback: If you provide suggestions or feedback about the Service, we may use it without obligation to you.

11. Data and Privacy

Our collection and use of data is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

Key points:

  • SiteStaffr acts as a data processor for Visitor data on behalf of the Business (data controller).
  • Visitor personal data (transcripts, names) is stored only in the Business’s WordPress database.
  • SiteStaffr middleware stores only usage metrics, billing data, and account identifiers — not Visitor personal information.
  • Voice audio is processed in real time by OpenAI. SiteStaffr does not store it, and OpenAI does not use API data to train its models. OpenAI may hold API content for a limited period for abuse monitoring under its standard API policy.

12. Service Availability

  • We strive to maintain high availability but do not guarantee any specific uptime percentage or SLA.
  • The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
  • We will make reasonable efforts to provide advance notice of planned maintenance.
  • We are not liable for any loss or damage resulting from service interruptions.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THE AI ASSISTANT WILL PROVIDE ACCURATE, COMPLETE, OR APPROPRIATE RESPONSES; THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS; OR ANY DEFECTS WILL BE CORRECTED.

THE AI ASSISTANT IS A TECHNOLOGY TOOL AND IS NOT A SUBSTITUTE FOR HUMAN JUDGMENT, PROFESSIONAL ADVICE, OR LICENSED SERVICES.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • IN NO EVENT SHALL SITESTAFFR, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY.
  • SITESTAFFR’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO SITESTAFFR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
  • THESE LIMITATIONS APPLY EVEN IF SITESTAFFR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless PhoneEase LLC (d/b/a SiteStaffr), its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or third-party rights
  • Visitor interactions with the AI agent on your website
  • Your configuration of the AI assistant
  • Any data privacy claims related to your Visitors’ data

16. Termination

  • By you: You may terminate your account at any time by canceling your subscription and requesting account deletion.
  • By us: We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or use the Service in a manner that threatens the security or integrity of the platform. For non-urgent violations, we will make reasonable efforts to notify you and provide an opportunity to cure before termination.
  • Effect of termination: Upon termination, your right to use the Service ceases immediately. We may delete your account data after a reasonable retention period. Provisions that by their nature should survive termination (including Sections 10, 13, 14, 15, and 17) will survive.

17. Governing Law and Disputes

  • These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.
  • Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Florida.
  • You agree to submit to the personal jurisdiction of such courts.

18. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and SiteStaffr regarding the Service.
  • Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
  • Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
  • Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
  • Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.

19. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice on our website at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance. If you do not agree with updated Terms, you must stop using the Service and cancel your account.

20. Contact Us

For questions about these Terms, contact us at:

PhoneEase LLC (d/b/a SiteStaffr)
Email: [email protected]
Website: https://sitestaffr.com

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